FAQ

TENANT SUPPORT

Tenant Portal

 

The Tenant Portal at Holton-Wise will provide you with real time access to your account 24/7. You will be able to check for updates, make a rent payment and review any important documents such as your lease agreement.

 

 

Maintenance Request Form

 

All maintenance requests are reviewed by the Holton-Wise staff to determine their level of urgency. The most urgent requests will take precedence and be addressed as quickly as possible. All other maintenance requests will receive a call or an email from a Holton-Wise Maintenance Technician within 3 business days at the phone number or email address that you have provided in your maintenance request. If after 3 business days you have not been contacted by a Holton-Wise Maintenance Technician you will need to do the following. 

  1. Check the spam or promotions folder of your email inbox for an email from a Holton-Wise team member.
  2. Ensure that you filled out your maintenance request with the correct phone number and email address. 
  3. Ensure that your phone bill is current with your provider.
  4. Ensure that your voicemail is set up and your inbox is not full.
  5. Fill out another maintenance request form below.

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